The GFT Digital Innovation Lab is a proving ground for today and tomorrow’s digital banking environment. Using a variety of new devices and cutting-edge technology, we develop and engineer innovative banking solutions. Our multidisciplinary specialists anticipate social trends and develop new business models that enable you to derive maximum benefit from digitalisation.

Everything revolves around co-innovation. We ensure all key stakeholders are included in the design of the customer experience right from the very start. Our services range from innovation workshops to experience design, quick prototyping and bespoke innovation developments.

Discover the GFT Digital Innovation Lab

Why transform your business

Guiding you safely into the digital era

The digital transformation journey requires changes in technology, processes, operations, business models and business culture. Our labs enable you to accelerate these changes.

‘Customer’ is the most common term

The aim of the lab is to create global solutions that are suitable for different environments and contexts by exploiting new technologies and device capabilities, bearing in mind the latest market trends and social patterns.

Far beyond animated presentations

The lab’s highest priority is to deliver valuable experiences, focusing first on the most important features to create the minimum viable experience (MVE). This is part of a continuous and iterative process that facilitates lean and agile development

Starting with ideas, anchoring these within experiences and finally delivering these experiences as something tangible based on the latest market technology, covering a wide variety of gadgets and including third party solutions... none of this is an easy process, but despite the difficulties, it’s important to accomplish all this as quickly as possible Paco Amador Digital Transformation Manager

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Why choose GFT

A passionate team

Digitalisation affects a variety of areas so the GFT Digital Innovation Lab involves an open and multidisciplinary team combining different skills and know-how - essential for the success of any initiative.

Co-innovation with customers

It is essential to ensure that there is sufficient focus on understanding the client context, identifying areas of improvement, generating creative insights and analysing these ideas logically to develop them into feasible solutions.

Minimum viable experience (MVE)

Our approach to the MVE is to pull together a set of prototypes to be used separately or together, focussing on the experience when a customer or employee interacts with financial services.

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GFT Digital Innovation Lab

Transparency is a key pillar of open innovation

The touchscreen outside our Lab enables visitors to digitally open the doors of GFT to explore what the group is doing with regards to innovation.

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GFT Digital Innovation Lab

The importance of having consistent experiences across channels

The Retail space recreates today’s shopping environment, where digital and physical channels are becoming increasingly closer. As excellent customer experience is a critical factor in customer loyalty, GFT supports banks in the adoption of the latest trends in payments and customer service.

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GFT Digital Innovation Lab

Branches are rapidly evolving

In the Branch space, customer interactions are fuelled by an environment that is digitally alive. By leveraging interactive, mobile and IoT technologies, the branch evolves from a purely transactional space to a personalised consultancy zone, adapted to new times.

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GFT Digital Innovation Lab

Internet of Everything

As technology permeates our home, it opens new opportunities for offering financial services in a more timely and personalised way, as well as educating young customers on financial concepts. The Home space is fitted with digitally-enabled objects, react tables, voice recognition appliances and other futuristic devices that will soon reach our homes.

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GFT Digital Innovation Lab

Innovation events

The Events area offers an open space for innovation sharing. Equipped with the latest video conferencing technologies, what is taking place at the Lab can be share in real time around the world!

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GFT Digital Innovation Lab

The way we innovate, the way we work

The Co-creation area is the perfect environment for collaborative working fostering innovation.

How are we doing all this?
How are we making innovation tangible?

Come and visit one of our Labs.