Toyota Bank implements visionary sales platform
A new dawn for vehicles sales and financing
Toyota Bank wished to harness digital technologies to boost brand engagement, help customers choose the best used vehicles and to unify customers, sellers and partners.
Efficiency
Multi-cloud application
Stability
Zero downtime
Simplification
One-click development
Client
Banco Toyota do Brasil S.A
Banco Toyota do Brasil S.A. was founded in 1998 as a subsidiary of Toyota Financial Services Americas Corporation. The bank provides a portfolio of investment and financing solutions, mainly relating to the sale of Toyota-brand vehicles in Brazil. Its credit services are provided directly to consumers and companies.
Challenge
Challenge
Offer a world-class omnichannel sales experience
Toyota Bank wished to harness digital technologies to boost brand engagement, help customers choose the best used vehicles and to unify customers, sellers and partners. Technically, this required:
- A new strategic serverless cloud infrastructure with zero downtime and “everything as code” deployment
- Automated ingestion of on-premises data with no impact on performance or service availability
- A phased development with weekly releases to deliver customer value faster
Engagement
Engagement
Design and build a platform to facilitate continuous development and delivery
Making extensive use of agile practices, such as lean inception, design thinking, kanban, scrum and extreme programming, GFT designed and built a new platform that facilitated continuous development and delivery. Highlights included:
- A new microservices architecture with APIs packaged as docker containers, rolling updates, autoscaling and self-healing
- Fully automated DevOps pipeline covering build, deployment, testing (unit, integration, end-to-end) using Azure DevOps and ARM Templates
- Automated data extraction from relational to NoSQL read-only databases
Benefit
Benefit
Technology drives business success
The new omnichannel platform offers benefits to all members of the value chain:
- Customers feel welcome as “Toyota lovers” and enjoy defined digital journeys
- The bank’s business is transformed with a digital platform that is reliable and scalable
- Groundbreaking architecture sets new standards for Toyota Bank and the industry
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Success story
Toyota Bank implements visionary sales platform
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