Identifying and achieving cost savings is one of the key challenges our clients are currently dealing with. As simple cost-saving strategies have already been implemented, it is becoming more and more difficult to keep meeting efficiency improvement targets. This project focused on the migration of development and support for a critical risk platform to a low-cost location in order to reduce risk and costs.
O desafio
Service transition of a critical risk engine platform
- As part of a new operating model, the client needed to transition development and SL3 support for a critical risk engine platform from Eastern Europe in order to reduce risk and lower costs
- The platform provides risk positions and regulatory reporting for the client’s global bond and credit default swap trading
- 'Run the bank' services were also being transitioned to a farshore vendor
O compromisso
GFT’s onshore and nearshore teams led the service transition
- GFT provided onshore and nearshore teams; the service lead and functional analyst were at the client's site in London and this allowed them to liaise directly with the business to understand future requirements
- GFT followed our proven transition/knowledge transfer methods, which involved a review of the platform to assess stability and understand the functionality and associated architecture
O resultado
A successful transition without business disruption and the highest customer satisfaction rating
- GFT successfully transitioned the service with customer feedback resulting in ultimate customer satisfaction within the risk area during the transition phase
- GFT initiated a continuous service improvement plan to drive improvements in platform stability and safeguard increased compliance with internal audit and regulatory bodies
