Toyota Bank implements visionary sales platform

Offer a world-class omnichannel sales experience

• Toyota Bank wished to harness digital technologies to boost brand engagement, help customers choose the best used vehicles and to unify customers, sellers and partners. Technically, this required:
• A new strategic serverless cloud infrastructure with zero downtime and ‘everything as code’ deployment
• Automated ingestion of on-premises data with no impact on performance or service availability
• A phased development with weekly releases to deliver customer value faster

Design and build a platform to facilitate continuous development and delivery

Making extensive use of Agile practices, such as Lean Inception, Design Thinking, Kanban, Scrum and Extreme Programming, GFT designed and built a new platform that facilitated continuous development and delivery. Highlights included:

• A new microservices architecture with APIs packaged as docker containers, rolling updates, auto scaling and self-healing
• Fully automated DevOps pipeline covering build, deployment, testing (unit, integration, end-to-end) using Azure DevOps and ARM Templates
• Automated data extraction from relational to NoSQL read-only databases

Technology drives business success

• The new omnichannel platform offers benefits to all members of the value chain:
• Customers feel welcome as “Toyota lovers” and enjoy defined digital journeys
• The bank’s business is transformed with a digital platform that is reliable and scalable
• Groundbreaking architecture sets new standards for Toyota Bank and the industry