Transformation of claims settlement business

Transform the claims settlement business to make it more customer-centric and future-ready

• As major Belgium insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch
• The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction   
• The right strategic solution must also provide a foundation for further growth and insulate the business from changes in technology

Rethink business processes and harness modern technology to deliver better outcomes

GFT was engaged to:

• Survey all relevant business processes and make strategic recommendations to improve claims processing workflow
• Design a programme implementation roadmap for claims processing
• Develop a comprehensive product and systems architecture
• Incorporate new Agile methods into the claims delivery process

Happier customers, more productive employees

• As a fully digitalised business, Groep P&V has increased productivity by 30%
• Employees are more engaged and empowered to be more proactive
• The claims management system is simpler and more intuitive for staff, brokers and agents  
• A highly automated claims management system allows staff to focus on the business rather than administration, improving overall customer satisfaction
• Project recognised by Guidewire and Groep P&V at the Guidewire Analyst Day 2017