With the onset of the worldwide Covid-19 pandemic, working in shared offices was suddenly no longer viable. Working from home quickly moved from being an exception to the norm. We switched about 6,000 employees from the Americas to Europe and Asia to working from home within 48 hours, all while maintaining high security and quality standards and without any downtime. That is unprecedented and is only possible thanks to our “nearshoring” approach which allows for great cultural fit, reasonably sized teams and short decision-making paths.
During the crisis our teams and clients must continue to collaborate while working apart. Moving to a virtual operation can present both human and technological challenges:
- Maintaining efficient teamwork. Reduced face-to-face interaction can lead to a lack of clarity
- Keeping productivity up. A system with appropriate metrics that allow you to closely monitor productivity is crucial to success when working from home.
- Overcoming IT infrastructure constraints. Increased traffic can slow VPN access and restrict access to critical tooling
- Fulfilling diverse international legal requirements on working from home
- Learning to use new tools and systems