• Transformation of claims settlement business

Transformation of claims settlement business

Groep P&V implements a digital claims settlement platform to set new standard in customer care
As major Belgium insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch
The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction..
Transformation of claims settlement business<br/>
Transformation of claims settlement business

Productivity increase

Efficiency

Process optimization

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Client
Groupe P&V Groep
Groupe P&V Groep is a co-operative insurance group in Belgium. With a multi-brand, and multi-channel sales strategy, the group provides insurance to individuals, businesses and institutions. The group is committed to digitalisation and has embarked on end-to-end transformation of its current IT capabilities.

Challenge

Challenge

Transform the claims settlement business to make it more customer-centric and future-ready

Engagement

Engagement

Rethink business processes and harness modern technology to deliver better outcomes

Benefit

Benefit

Happier customers, more productive employees

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Your expert | Insurance
Alain Lamothe
Global Head of Insurance
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  • Success story

    Transformation of claims settlement business