Achieve a “zero back office” customer onboarding process
- Execute everything digitally except for manual processes required by regulatory authorities
- Mitigate operational risk and errors by minimising manual tasks, especially for data entry
- Design an end-to-end device-friendly digital customer journey
- Be prepared to explore new technologies like cognitive processing and AI
- Drive continuous process improvement through a monitoring and innovation cycle
- Force multi-source information integration and ban information silos