Digital transformation for bank enterprise channels
- The bank perceived an increased demand for digital services from business customers, ranging from SMEs to large corporations
- As an innovator, the bank wished to deliver a new mobile business banking app to increase customer convenience, offer an engaging experience, and build loyalty
- The new app would empower bank customers to conduct their core business banking faster and more easily from a mobile phone
- As well as supporting existing channels, the new app would empower customers to:
- Pay providers and transfer funds to third parties
- Download account statements and reports of sales made by point-of-sale terminals with an analysis of sales and commissions, and the ability to share using WhatsApp
- Receive CoDi (a digital payment option recently introduced by Bank of Mexico) charges instantly, 24/7, with money immediately deposited to account
- All operations authenticated using the mobile phone token