The new normal: Making our lives more digital in 19 ways

We are facing a global challenge. Together we will be able to build a new society that will define the 21st century. In this publication we look at 19 areas that financial institutions need to consider in order to remain competitive while also making a positive contribution towards society as a whole.

When it comes to digital transformation, COVID-19 has changed our approach, priorities and the very rules of the game.


Today's fast-paced times, aggravated by the global health crisis, have stepped up the game in terms of how financial products and services respond to existing and new customers’ demands.

In recent years, a great many of the world’s companies have taken steps to stand out in terms of innovation and digital transformation. As there are no simple guidelines for this shift to digital, many firms have taken uncertain and experimental paths to define advanced strategies that offer their clients a better service.

However, have companies actually developed the capacity to adapt quickly to new changes? Are they truly ready to respond to the kinds of situations that have arisen from the current context of COVID-19? Can they offer solutions that address the challenges of the situation?

If your answer to these questions is not an unhesitating “Yes”, we encourage you to read our latest Point of View paper: The new normal: Making our lives more digital in 19 ways.

The document reviews the five key aspects you need to consider to maintain your competitiveness and make a positive contribution to society in the current scenario. Download it now through the button below.

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Manuel Lavín