Comment GFT génère de la valeur pour ses clients

A groundbreaking approach to insurance which removes the traditional barriers that annoy customers: rigid products, complicated procedures for changes and termination, unfamiliar language and a poor customer experience.

One of France’s largest insurance companies wanted to transform its business core systems to be able to accelerate the time to market for new commercial auto products.

The coronavirus pandemic delivered an unprecedented blow to businesses. Fortunately, GFT was well prepared. With digital-first as part of our DNA we were able to transfer about 6,000 employees to home working without delay.

Merging machine data with ERP data has created a ‘single source of truth’ and thus full transparency on the shopfloor. As well as viewing historical data, it is now possible to access real-time data, enabling fast reaction times to disruptions in production. Production planning can also be improved by providing exact information on actual times.

As an advanced practitioner of just-in-time management, TRUMPF wished to harness the power and immediacy of the Internet of Things (IoT) to implement a real-time ecosystem that could track workflow within client factories.

By harnessing the power of Google Assistant, Bankia has created a new banking channel that increases customer engagement and loyalty.

Implementing a comprehensive solution to GDPR by consolidating personal data from multiple systems on a GDPR compliant portal, built on the solution on Informatica MDM. With a consolidated source of data rights information the company can be confident that it is GDPR compliant.

React flexible to changing demands of customers through a well-managed shopfloor that provides total transparency. Choosing the right software solution after analyzing the processes by experienced consultants enables an increase of efficiency that leads to productivity enhancement – saving time and money on the long run.

Achieve clarity and structure in production by simplifying and synchronising information flows and eliminating purely paper-based systems. Single-source-of-truth solutions add transparency and ease the burden on staff, with all key data at your fingertips in real-time. Scheduling becomes simple rather than a time-consuming chore marked by uncertainty.

Combining AI and advanced analytics to introduce dynamic fraud detection in the European insurance market. GFT re-engineered anti-fraud processes for an Italian insurance company and increased the rate of fraud detection by 30% and the performance in daily real-time reporting by 40%.

The business driven development method was used to enable business analysts to use the Big Query SQL and JSON dependency definitions to generate data transformations, thereby accelerating the time to deliver changes to the process.

The client had embarked on a major organisation wide phased migration to the cloud with Google Cloud Platform (GCP) as part of the move to their Future State Architecture. The Development & Architecture solutions needed for the project utilised GFT’s DevOps & technical consulting GCP expertise & capability.

The AWS Cloud solution enables the digitalisation of end-to-end processes at the newly acquired insurance division of an American global financial services firm: tasks can be completed 500 times faster and the new interactive platform increases customer engagement.

Migration of legacy process and system to agile cloud-based solution for a Global tier 1 investment bank, which allows stress test compliance in Google Cloud Platform.

Re-engineering a trade surveillance platform for performance and scalability within the Google Cloud Platform.

Using native cloud technologies, a major bank in North America bank has been able to bring an innovative life insurance product to market in record-time.

Solution developed by GFT manages end-to-end new customer onboarding with no need for human intervention; increasing user satisfaction and decreasing time and costs.

Using artificial intelligence, a large Spanish retail bank has been able to achieve a 60% reduction in the time required for processing lawsuit documents.

Using RPA, this large German regional state bank has been able to automate Loan IQ testing processes, shortening testing cycles and improving productivity.

Fraudulent claims are a major concern for insurance companies. Yet timely detection of attempted fraud has remained challenging. Taking advantage of GFT’s experience in Big Data technologies and financial services, HDI Assicurazioni implemented an award-winning solution that enables customer service agents to detect potentially fraudulent claims at the time they are filed

Expert technology consultancy covering ideation, exploration and integration phases for a major global insurance company wanting to leverage artificial intelligence and cognitive technologies to bring customer service to the next Level.

The new mobile app from banking group Crédit Agricole Italia supports teenagers and parents in the daily management of their finances. Through an interface designed for improved usability for young users, the app enables visibility of available funds and transaction history, requests to parents for additional funds through a secured chat, set up of specific saving goals and peer-topeer payments.

In an era that is driven by fast technological enhancements, customers are expecting a fully digital experience. Eventhough broker web portals are the golden source of content, information and data, many haven't evolved over time and remained static. Using open APIs, GFT developed and designed a new business API and broker web portal for this major insurance company.

Regulatory compliance and digitalisation are driving insurance businesses to invest in new and existing IT infrastructure. Meanwhile, insure companies are being forced to improve operational efficiency and drive down costs to remain competitive. Greater process agility is a key feature in reducing process cycle time. GFT developed a customised solution for the Brazilian insurance confederation based on IBM BPM. The solution lead to a rise in demand of more than 5000%.

For an insurance company, managing a claim is the most critical factor in the interaction with the customer. Nevertheless, many insurers are still using ageing, inflexible claim and policy systems to run their core business processes. There are now much more efficient and effective claims management solutions that make it possible to reduce costs and make better use of resources. To raise productivity at HDI Seguros Brazil, GFT implemented an IBM BPM claims management solution.

Mainframes are complex but reliable and fast processing platforms. Their usage outlays constitute a significant proportion of an organisation's IT budget as costs incurred can sometimes be high. Furthermore, according to experts, organisations should expect a 15 to 20% annual increase in CPU resource consumption. Reducing the costs of a company's mainframe environment while minimising risk is therefore a key challenge facing every organisation's IT department. For this Spanish retail bank, GFT improved IT resource consumption and performance by a total of 7966 minutes per month.

As bank IT infrastructures and budgets come under increasing pressure, cost reduction continues to top the industry agenda. Operations managers are expected to improve operational efficiency by 10 to 20 per cent annually. Meanwhile, the cost of IT operations increases by 5 to 10 per cent each year. Within three weeks, GFT significantly reduced CPU usage and identified seven improvement opportunities for this Italian financial institution.

Financial institutions are seeing increased cost savings from outsourcing systems that enable the bank to run more efficiently. These savings can fuel investments in other areas, especially digital transformation initiatives. For this major global bank, GFT outsourced the full IT services department to our nearshore facilities in Spain. Through the ongoing maintenance and development of the entire application landscape, we leveraged synergies, achieving major cost reductions and efficiency improvements.

The benefits of cloud computing are huge and include reduced capital expenditures, ongoing cost reductions and scalability. However, moving to the cloud is challenging even if it is also an opportunity to transform the way banks deliver business value to their stakeholders. By moving an existing system that was computer-intensive, time-critical and entailed a high cost of ownership, GFT achieved massive performance improvements for this tier 1 bank, taking it from an on-premise solution to a native cloud. GFT’s big data capabilities on the Google Cloud Platform improved performance by a factor of 24. In the meantime, the native cloud solution is four times cheaper than the previous on-premise solution.

All financial institutions acknowledge the need to harness the vast opportunities provided by cloud computing. But migrating established platforms and applications to the cloud is more than a change in technology. GFT's deep financial service insights and technology capabilities provided tremendous business benefits to the collateral management platform of this leading collateral systems provider.

The application landscapes of large financial organisations have expanded dramatically in recent years, tying up significant resources if they are to be managed effectively. CIOs are facing the challenging task of reducing cost bases while attempting to accelerate delivery times. GFT Cloud Engineering helps financial institutions achieve spectacular performance enhancements. Deploying 28 complex applications through the cloud using AWS and Azure resulted in a 38% improvement in application performance for this US asset manager.

The phenomenon surrounding blockchain/distributed ledger technology (DLT) has sparked a rush of innovation activity within the financial services sector. Firms are beginning to understand the potential use cases of DLT and the impacts it could have on their entire business model. In collaboration with Google, GFT built and deployed a test framework and sandbox on GCP for the Royal Bank of Scotland to prove that the Emerald settlement tool scales on Ethereum.

As banks overhaul and update their customer relationship processes to remain relevant to requirements, after personal financial management (PFM) tools, the next logical step in the digital transformation process is smart transaction management (STM). GFT's trial STM solution enables a reduction in mainframe queries of at least 80%, significantly reducing hosting costs.

For many organisations, reducing the time required for batch processing is a business imperative. GFT analysed the mainframe processes for this leading insurance company in Italy and offered a list of 23 potential improvements – both to the hardware and the application code – to streamline mainframe processes and reduced its batch time window by more than 175 hours per day.

Flexible and agile business processes are key to providing state-of-the-art insurance services. Integrating the thousands of business rules that drive price and risk factors is a challenging task. For the vehicle insurance business of this large international insurance company, GFT implemented an agile quotation solution offering outstanding scalability and performance in just 90 days.

Insurance companies all over the world are facing an increased number of claims in a variety of different forms. Many are still using ageing, inflexible claim and policy systems to run their core business processes. Enhancing the customer experience through a simplified claims management process is a challenge faced by many international insurance companies. Working alongside EY, GFT built a single multi-role application to cover the entire process, also improving data quality and tightening anti-fraud detection for this leading international insurer.

Identifying and achieving cost savings is one of the key challenges our clients are currently dealing with. As simple cost-saving strategies have already been implemented, it is becoming more and more difficult to keep meeting efficiency improvement targets. This project focused on the migration of development and support for a critical risk platform to a low-cost location in order to reduce risk and costs.

Powerful risk solutions are increasingly required to meet client's immediate needs and strategic objectives across departments and locations. The group treasury department of this tier 1 bank wanted more proactive management and optimisation of their financial resources. GFT designed an app for treasury management which makes collaboration faster and has effectively reduced regulatory fines.

With rising pressure on banks' IT infrastructures and budgets, for many in the industry cost reduction is at the top of the agenda. As the most immediate strategies for improving efficiency have already been exploited, it is becoming more and more difficult to keep meeting improvement targets. Our global banking client benefited from the improved working practices offered by GFT, based on a proven blend of business knowledge and software development methods.

One of the main areas of focus with IT projects is cost and time efficiency, especially when improving existing IT platforms or applications, but also when introducing new ones. To keep projects within plan and budget, banks need partners who are able to offer a detailed understanding of financial services. As an industry specialist, GFT offers the combined knowledge and experience of the ETF derivative market and high performance web-based solutions – thus making it possible to build bespoke IT platforms which are not only capable of enhancing liquidity, but which also improve transparency and reduce fragmentation.

By adopting the Bank as a Platform vision, the global bank has been able to support the development of an entire digital banking ecosystem. Appropriate governance rules and secure open APIs mean that third parties can be integrated into the process, setting the stage for a future in which customers can interact with their entire financial lives through a single user interface.

Secure risk management processes are becoming more relevant to bank stakeholders. Scalable, cost- and time-efficient risk processes are therefore a key operational challenge for every CIO in the financial services sector. At this tier 1 investment bank, GFT established standardised processes across the entire credit risk department, significantly reducing data duplication.

Digital technologies have changed the way banks interact with their customers. Clients expect a customer experience on a level with the digital giants Apple, Google, Microsoft or Facebook. Together with the digital bank Fidor, GFT built an award winning mobile banking solution for telecommunications services provider o2.

When it comes to customer service, insurance companies no longer compete with traditional competitors. Customers expect a service on a par with digital giants like Apple, Google, Microsoft and Facebook. They expect high levels of personalisation, short response times, premium quality services and transparent processes. To comply with this, insurance companies require huge volumes of structured data in a single customer hub, offering daily online updates. For this Italian insurance group, GFT built a front-line CRM solution with a 360º customer view, campaign management and customer communications based on a single data source.

Since the first banking startups entered the financial services market, customers are expecting their banks to provide fully digital payment solutions. In partnership with SIA, GFT built an entire digital wallet solution that is recognised as market standard in Italy. The solution has over 4.2 million users and is deployed at 120 banks.