Secure risk management processes are becoming more relevant to bank stakeholders. Scalable, cost- and time-efficient risk processes are therefore a key operational challenge for every CIO in the financial services sector. At this tier 1 investment bank, GFT established standardised processes across the entire credit risk department, significantly reducing data duplication.
The challenge
Inefficient credit risk management process
- The Credit Risk department struggled with its credit risk management process as it was considered inefficient and slow
- Senior influencers had long been demanding a change, requiring a multiyear programme designed to solve inconsistent limit management and the difficulties in understanding their clients, including their creditworthiness
The engagement
Future state vision
- GFT’s UX team worked with business consultants, stakeholders and users, engaging in workshops, interviews and research to provide a future state vision of the required system
- A just in time design delivery process was created to provide the bank’s development team with features that fit within the model of the application
- Production of common artefacts including the feature map, user journeys and user stories
The benefit
Standardisation of credit risk processes
- Standardisation of processes and terminology across the Credit Risk department and all business lines
- Reduced data duplication, enabling faster, more efficient and informed decisions
- A framework to be used for analysis, design and an increased knowledge of credit risk
