We are seeking a QA/Technical Support Specialist to join our highly skilled, experienced, close-knit team. This is an exciting opportunity for an individual to expand their knowledge of finance and advance their career in testing & support. You will be a critical member of the team, with activities being equally divided between QA and client support, as well as assisting the development team.
o Implement test plans (acceptance, regression, and validation testing) for new software in order to expose flaws and ensure all requirements are satisfied before code is released to production
o Work with stakeholders closely in order to ensure that their expectations on current development is being met
o Supporting our team members in researching and resolving any issues that are reported by our stakeholders
o Liaise with our data vendors to ensure that our processes are working correctly and coordinate with them on implementing changes/bug fixes.
o Keep our knowledge base up to date by managing internal production and quality documentation
o Analyze, track, and report on production issues and maintain defect metrics
o Clear Communicator (written and verbal): ability to communicate to diverse groups, including developers and customer service representatives
o Team Player: capable of working on group and individual projects, along with a willingness to help others
o Demonstrated understanding of technical topics and IT terminology
o Should be strong in testing concepts, tools, process, and the software development lifecycle
o 3-5 years of QA experience in Software development team
o Experience with project management methodologies and tools (Agile/Scum/Jira)
o Possesses solid organizational and time management skills as well as a dedication to superior customer service.
o Bachelor’s degree
o Experience with automated testing a plus