A graduate in physics with an MBA and a Master’s degree in Global e-Management from ESADE, Artur has extensive experience in IT implementation in the banking sector, working mostly in international environments with a focus on customer interaction systems. His track record goes back more than 25 years and his experience includes working on projects related to online channels, branch operations and commercial management. Artur currently heads up the GFT Retail Banking unit.

Artur Serra´s expertise

Results digital banking expert survey 2016

Digital Banking Expert Survey 2016

The future of retail banking report 2016

Proudly sponsored by GFT, this report examines the trends that look set to shape the future of banking, from changes in the competitive landscape (...)