What is your current role at the company and what are your responsibilities?
I manage the Bank client unit where, in addition to managing the client portfolio (Banco BPM – ranked third in Italy after BPER and Creval), I deal with the retail banking market with the aim of acquiring new clients, projects, business partners, business concepts and asset definitions. At the same time, I'm a member of the retail banking GoToMarket team, for which I am the regional lead for Italy.
What is most important for clients in your segment/market area/topic?
My feeling is that clients are looking to artificial intelligence (AI) as a toolkit of technology that will help them to survive in the market. As a rule, individual AI algorithms or approaches only have the ability to solve specific types of problems, but now I think a new star has entered the scene: the AI System Integrator. This will help organisations to solve problems by allowing them to pick the most suitable technology for a specific sub-problem – technology that can be integrated into a unique and efficient solution.