A cluster of banks worldwide offer stellar mobile functionality
Banks like BBVA and CaixaBank in Spain, Garanti in Turkey, CommBank in Australia, mBank in Poland, and USAA in the US are at the forefront of mobile banking. These banks make incremental improvements and bring innovative functionality to their mobile services year after year, thereby delivering outstanding mobile banking services.
Digital banks are raising the bar on mobile banking
Over the past few years, a wave of new digital banks like Chime, digibank, Monzo, N26, and Revolut has launched, competing to win customers with better digital customer experiences than those offered by established banks. These digital banks have embraced mobile technologies to create differentiation, using digital platforms to offer simple, convenient, and more personalised customer experiences.
Review how you design, develop and deliver mobile banking
Bolt-on approaches to apps rarely lead to good experiences. Digital banking teams should not only review what they offer to customers but also how they work both with internal and external partners to design, develop, and deliver mobile banking.