22 Feb 2024

Neobanking. What’s next?

The lines are blurring between neobanks and incumbent banks
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Alpesh Tailor
Group Head of Banking Solutions
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This image highlights secure mobile payments, digital banking services, and seamless customer experiences. It demonstrates how financial institutions leverage secure authentication, mobile technology, and digital innovation to enable convenient, trusted, and efficient financial transactions.
Banking
Digital Banking
Amazon Web Services
Thought Machine
Mambu
2024
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The lines are blurring between neobanks and incumbent banks, with both entering the next phase of digital evolution, where there are shared challenges as they vie for market share, customer acquisition, customer retention and revenue growth in a market that is increasingly becoming more demanding and informed.

Neobanks are no longer fragile, but are becoming highly dependable. At the same time, incumbent banks are embracing innovation and are accelerating into the digital-first world.