Banking Agent on Google Cloud

Developed by GFT UK

12 June 2024

GenAI Banking Agents are game changers in customer service. The Intelligent Assistant is optimised to speed up implementation efficient operation. It leverages Google Vertex AI and the core banking engine developed by Thought Machine.

12 June 2024

A smiling woman using a smartphone with a large mobile screen beside her showing a chat interface with GFT branding. — This video thumbnail for GFT Banking Agent features a smiling woman engaging with her smartphone, highlighting the user-friendly experience of the banking agent. The large mobile screen beside her displays a chat interface with the GFT logo, emphasizing the seamless and interactive communication provided by the banking agent. The background elements add a dynamic touch, symbolizing the advanced technology and efficiency of the GFT Banking Agent in providing personalized customer support and services.

GenAI Intelligent Assistant is a conversational interface

It utilises the capabilities of advanced AI Large Language Models (LLMs), allowing the user to flexibly phrase questions, provide category prediction, determine query type interface, understand the intent of the user, and generates a meaningful response.

The customer experience is significantly improved

Delivering more personalised and trusted support (compared to traditional AI-based chatbots). At the same time the cost for customer services can be reduced massively, bank staff is enabled to focus on higher value activities.