What’s the use of generative AI?
Generative AI can improve the daily life of almost everyone, speeding up boring routine tasks and empowering people to perform complex tasks that were previously out of reach. It will transform how people access, manage and use data.
- Advances in LLMs will also transform business and how work gets done. Many of your time-consuming repetitive tasks can be automated, freeing staff to focus on tasks that add more value. As well as boosting productivity, AI will help gain a deeper understanding of their customers by analysing their online activity and becoming data driven.
- Although the number of use cases for generative AI is potentially unlimited, customer assistance is an area of focus. Chatbots powered by LLMs are already transforming customer service. By enabling 24/7 multilingual customer support, a growing range of powerful applications can increase customer engagement, answer queries and build loyalty.
- LLMs can work across mutiple data types, including voice, text and images, so companies can align customer support with a multichannel-marketing strategy and to build a culture that truly revolves around the customer.