GFT Banking Agent

Simplify banking and provide excellent service for your clients
Person holding a smartphone upwards in a bright, modern office setting, symbolizing connectivity, innovation, and digital transformation.

Boost customer experience

The GFT Banking Agent has a commanding real-time view of the customer’s service portfolio and can manage complex multilingual queries immediately.

Reduce Call Center Costs

Embrace generative AI and automate most first-level support tasks. Call center staff can be freed from routine call handling to focus on tasks that add more value.

Show Digital Leadership

Generative AI is the next wave of the digital revolution. Early adopters will enjoy a competitive advantage, an image boost and a substantial increase in customer satisfaction levels.

Simplifies Banking

Quickly process banking transactions – such as secure transfers, bank statements and credit card holds thanks to direct access to core banking system.

Reacts Immediately

The GFT Banking Agent can manage even complex queries within seconds due to real-time information across linked systems.

Delights Customers

Increase engagement and build loyalty thanks to multilingual support and chatbot personalities with empathy, while remove language barriers.

Meet the GFT Banking Agent

Behind the scenes: How it works

  

Infographic showing the interaction between a customer, the GFT Banking Agent, and a large language model (LLM), supported by a knowledge base and core banking system for automated responses.
Simplified functional map
Reference architecture

Are you Ready for your Banking Agent?

gft-contact-alpesh-tailor-freigesteltt.png
Alpesh Tailor
Group Head of Banking Solutions
message
dataProtectionDeclaration

Read More