77% of consumers feel anxious checking banking apps as cost-of-living challenges bite

09 January 2023

GFT’s latest Banking Disruption Index indicates that banking customers are feeling increasingly apprehensive checking their finances.

A woman standing against a digital screen at night, using her smartphone. The screen's light reflects on her face and the surrounding area, creating a modern, tech-savvy ambiance.
The image showcases a woman leaning against a digital screen in an urban setting at night. She is engrossed in using her smartphone, symbolizing the integration of technology into everyday banking activities. The digital screen's light reflecting on her face highlights the seamless blend of digital and physical banking experiences. The city lights in the background add to the dynamic and contemporary feel of the image, representing the future of banking where digital convenience meets real-world interactions.
Richard Kalas
Client Solutions Director, Retail Banking
GFT UK
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Banking Disruption Index - Report

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  • 77% of consumers feel anxious checking banking apps as cost-of-living challenges bite

    GFT’s latest Banking Disruption Index indicates that banking customers are feeling increasingly apprehensive checking their finances.

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