Our innovation services
At the core of every new product design is a user experience – so product design is increasingly defined as a methodology for solving users' problems. Getting a deep understanding of customers needs, their expectations and the journeys they are going through is the starting point and the benchmark when designing digital products and services. Modern frontend architectures and a clearly unique user experience will make the difference to take the lead and stay ahead of competition.
A modular architecture takes the lead in terms of agility and efficiency. Collaboration via Open APIs will link services and platforms to craft the best customer experience at any time, as well as integrating 3rd parties. New business opportunities may emerge by rebundling existing and new services, creating new ecosystems and business value to customers.
Robotic process automation (RPA) and intelligent process automation (IPA) automate many business processes, eliminate repetitive tasks and boost business efficiency. Over time, multiple robots can become a virtual workforce that frees humans to do more value-added work, e.g. taking care of the critical cases. Consequently, customer satisfaction increases dramatically whilst process costs are shrinking.
AI technologies will transform many industries, particularly those that are data intensive. The potential to harness customer data and turn it into new, compelling services is huge. Distributed ledger technologies - such as blockchain - are already gaining acceptance as a secure way to transact across boundaries and along the value chain.