30% increase in productivity

Efficient end-to-end digital claims settlement

Customer-centric process

The challenge

Transform the claims settlement business to make it more customer-centric and future-ready

  • As major Belgium insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch
  • The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction   
  • The right strategic solution must also provide a foundation for further growth and insulate the business from changes in technology

The engagement

Rethink business processes and harness modern technology to deliver better outcomes

GFT was engaged to:

  • Survey all relevant business processes and make strategic recommendations to improve claims processing workflow
  • Design a programme implementation roadmap for claims processing
  • Develop a comprehensive product and systems architecture
  • Incorporate new Agile methods into the claims delivery process

The benefit

Happier customers, more productive employees

  • As a fully digitalised business, Groep P&V has increased productivity by 30%
  • Employees are more engaged and empowered to be more proactive
  • The claims management system is simpler and more intuitive for staff, brokers and agents  
  • A highly automated claims management system allows staff to focus on the business rather than administration, improving overall customer satisfaction
  • Project recognised by Guidewire and Groep P&V at the Guidewire Analyst Day 2017
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To learn how your business can adopt our approach, please get in touch

Alain Lamothe

Global Head of Insurance