Cloud-enabled AWS hub transforms customer communications through real-time updates

Success story
Group of professionals discussing business workflow improvements using a digital tablet in a modern office setting.
The AWS Cloud solution enables the digitalisation of end-to-end processes at the newly acquired insurance division of an American global financial services firm: tasks can be completed 500 times faster and the new interactive platform increases customer engagement. Explore how GFT is leading the digitalisation of business workflows for a top insurance broker. This image showcases a team of professionals collaborating in a modern office, focusing on optimising and transforming traditional processes through digital tools and innovative solutions.

Push notifications

Revolutionised push notifications to transform and improve customer communications

Quicker to market

Reduced time to market with a new, scalable, strategic platform

Costs down

Permanent reduction in operating costs

Challenge

Challenge

Create a cross-platform cloud-enabled push notifications platform to transform customer communications

  • A retail bank needed a way of delivering push notifications to customers in a timely, contextual and personalised manner as part of its digitisation strategy
  • The bank needed quick results garnered from an Agile delivery model, using scrum methodology to deliver a minimum viable product before advancing to a production version
  • The solution had to be cloud-based, including all standard apps as well as some new custom ones, including Kafka and a CICD pipeline to allow for continuous integration

 

Engagement

Engagement

A ground-breaking solution in two parts

Push Notifications Platform
  • Developed and deployed apps to simplify management and fully compliant with bank security policies - including HDF, Scylla DB, Vault, Consul, EKS (Amazon Kubernetes)
  • 31 apps developed or configured - including Kafka-based data streaming apps, REST APIs, an API gateway, system integration with Amazon SNS, Rules Engine for data analysis and reporting app.
  • Worked in sprints, organised across scrums and focused on business requirements and core platforms. All deliveries were prioritised and delivered according to an agreed schedule.

 


CICD Pipeline
  • Jenkins applications built to Docker images with a streamlined deployment to Kubernetes
  • Custom Builder Image created, leveraging GFT’s proprietary knowledge and expertise
  • Full security build for CICD pipeline (authentication and authorisation)
  • Transaction processing via AWS cloud, built on existing cloud infrastructure whilst adding renewed technology fundamentals

 

Benefit

Benefit

A cloud-enabled, API-integrated, scalable communications hub

  • Reduced overall time to market - new features can be added quickly and easy
  • Permanent reduction in operating costs, eliminating the need for speculative hardware investment
  • Near real-time communication from a scalable, strategic platform
  • Kafka event streaming increases immediate customer engagement, streamlining customer communication and speeding up responses to changes in customer circumstances

 

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