Cloud-enabled AWS hub transforms customer communications through real-time updates

Success story

Revolutionised push notifications to transform and improve customer communications

Reduced time to market with a new, scalable, strategic platform

Permanent reduction in operating costs

Challenge

A retail bank needed a way of delivering push notifications to customers in a timely, contextual and personalised manner as part of its digitisation strategy
The bank needed quick results garnered from an Agile delivery model, using scrum methodology to deliver a minimum viable product before advancing to a production version
The solution had to be cloud-based, including all standard apps as well as some new custom ones, including Kafka and a CICD pipeline to allow for continuous integration

Push Notifications Platform

Developed and deployed apps to simplify management and fully compliant with bank security policies - including HDF, Scylla DB, Vault, Consul, EKS (Amazon Kubernetes)
31 apps developed or configured - including Kafka-based data streaming apps, REST APIs, an API gateway, system integration with Amazon SNS, Rules Engine for data analysis and reporting app.
Worked in sprints, organised across scrums and focused on business requirements and core platforms. All deliveries were prioritised and delivered according to an agreed schedule.

CICD Pipeline

Jenkins applications built to Docker images with a streamlined deployment to Kubernetes
Custom Builder Image created, leveraging GFT’s proprietary knowledge and expertise
Full security build for CICD pipeline (authentication and authorisation)
Transaction processing via AWS cloud, built on existing cloud infrastructure whilst adding renewed technology fundamentals

Reduced overall time to market - new features can be added quickly and easy
Permanent reduction in operating costs, eliminating the need for speculative hardware investment
Near real-time communication from a scalable, strategic platform
Kafka event streaming increases immediate customer engagement, streamlining customer communication and speeding up responses to changes in customer circumstances