Banking Disruption Index

The GFT Banking Disruption Index assesses consumer sentiment towards the digital capabilities of British banks and provides more information about how GFT can help you with your digital banking needs.

GFT recently hosted a webinar in partnership with FinTech North on ‘Bank IT Outages: The Impact on Customer Sentiment, Loyalty and Behaviour’!

During the webinar, Richard Kalas (Client Solutions Director, GFT) and Alex Selwood (Partnerships Director, GFT) were joined by Martin Reynolds from our partners Harness to discuss the results of the latest GFT Banking Disruption Index, which provides detailed insights into consumer attitudes towards digital banking.

Richard Kalas, Client Solutions Director, Retail Banking, GFT, reflects on the latest findings from GFT’s Banking Disruption Index, which highlights the mounting debt that UK bank customers are accumulating – often due to a lack of awareness of interest rates and overdraft fees. In addition, consumers highlight the lack of support from their bank to help them in these financially difficult times, and show a lack of awareness of tools that are being made available by their bank to help them with their hard-pressed finances.

In this interview, Richard Kalas, Client Solutions Director Retail Banking, GFT, and Simon Thompson, Head of AI, ML and Data Science, GFT, join FinextraTV to discuss the key findings from the Q2 2023 Banking Disruption Index; examining banks' use of AI, address customer apprehensions, and predict how the use of AI in banking is expected to evolve over the next 5 years.