Standardised credit risk processes for faster and better-informed decisions

Secure risk management processes are becoming more relevant to bank stakeholders. Scalable, cost- and time-efficient risk processes are therefore a key operational challenge for every CIO in the financial services sector. At this tier 1 investment bank, GFT established standardised processes across the entire credit risk department, significantly reducing data duplication.

The challenge

Inefficient credit risk management process

  • The Credit Risk department struggled with its credit risk management process as it was considered inefficient and slow
  • Senior influencers had long been demanding a change, requiring a multiyear programme designed to solve inconsistent limit management and the difficulties in understanding their clients, including their creditworthiness

The engagement

Future state vision

  • GFT’s UX team worked with business consultants, stakeholders and users, engaging in workshops, interviews and research to provide a future state vision of the required system
  • A just in time design delivery process was created to provide the bank’s development team with features that fit within the model of the application
  • Production of common artefacts including the feature map, user journeys and user stories

The benefit

Standardisation of credit risk processes

  • Standardisation of processes and terminology across the Credit Risk department and all business lines
  • Reduced data duplication, enabling faster, more efficient and informed decisions
  • A framework to be used for analysis, design and an increased knowledge of credit risk
Andrew Rossiter

To learn how your business can adopt our approach, please get in touch

Andrew Rossiter

Head of Technology Services