GFT Canada was able to demonstrate their remarkable expertise in the insurance field, which is what made us decide to select them as the best service provider. -SSQ Financial Group VP”

The challenge

Core systems modernisation for a major insurance and investment group

One of the world’s foremost financial co-ops, SSQ Financial Group wished to:

  • Review business processes, modernise and eliminate legacy dependency
  • Boost operational efficiency and reduce claims handling time  
  • Implement the Guidewire Insurance Suite as a strategic solution

The engagement

An extensive business transformation

GFT was engaged at the outset of the project to develop a strategic master plan for the transformation then to manage the subsequent projects, including:

  • Implementation of the Guidewire Insurance Suite, including: PolicyCenter, ClaimCenter, BillingCenter and Client Data Management.
  • Implementation of Guidewire Portals
  • Migration of all legacy systems data on to the new core platform with no interruption to business as usual
  • Plan and implement upgrades to the Guidewire Insurance Suite: PolicyCenter, ClaimCenter, BillingCenter and Client Data Management

The benefit

A new, modern platform supporting digital business

  • Ability to handle more claims in a shorter period using fewer agents
  • Greater flexibility in adjusting rates for insurance products
  • Reduced time-to-market to roll out new products
  • Improved customer service and cost efficiency with a new digital channel
  • Increased SSQ’s first call resolution rate since the agents are now able to answer the clients’ request without transferring the call
  • Improved operational efficiency and reduced handling times have resulted in higher customer satisfaction
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To learn how your business can adopt our approach, please get in touch

Alain Lamothe

Global Head of Insurance