The GFT Helix
The GFT Helix is our visualisation of the major technical challenges faced by most organisations in all sectors today. Our vision is that technical innovation and digital transformation are the roadmap to a successful future and they are closely entwined. In practice, this DNA-like path is formed by multiple decisions and comprises many strands, often moving at different speeds.
Innovation is about doing things in new ways: disruption, accelerating decisions and deployments. In most organisations, innovation determines the strategic direction, and new business models pave the way to future prosperity. New technologies play a pivotal role in creating a leaner, learning organisation that embraces change. These include artificial intelligence, virtual realities, natural language processing, distributed ledgers, robotic processing and open APIs.
A smart organisation uses technology to become agile, customer centric and proactive. Customer behaviour and expectations will be reflected in guided customer journeys and every interaction is an opportunity to delivery customer delight. Technology makes this possible and cloud computing aligns processing the real-time 24/7 world.
Transformation is driven by the continual pursuit of operational excellence through incremental improvements and optimisation. But successful transformation also requires a “business as usual” culture that is adaptive, nimble and cost effective. Typical transformation projects include business platform modernisation, restructuring data architectures, embedding regulatory compliance rules or migrating to the cloud to improve agility, efficiency and scale.
Talk to us about the future of your business and how GFT can help you innovate and transform.
Our innovation services
The customer experience is at the core of all good product design. Modern technologies enable us to gain a deep understanding of customer needs and expectations and to design customer journeys that solve users’ problems. Organisations that do this successfully increase customer engagement and loyalty. With the right front-end architecture and mind-set, a company can become more innovative, agile and competitive.
Cooperation is critical to success in the digital world. Open APIs are driving change and redefining what’s possible. All organisations need technology that supports collaboration with 3rd parties and delivers the best customer experience possible. A modular architecture rebundling existing and new services allows new opportunities to be seized quickly and facilitates the creation of new ecosystems and business models, such as business as a service.
Modern technologies, such as robotic and intelligent process automation can replace and augment the work of humans, particularly in performing repetitive tasks to boost operational efficiency. Bots and virtual assistants have now become mainstream and are accepted by customers as part of a quality service. Automation can also help monitor business performance against KPIs.
New technologies, such as artificial intelligence will transform many industries. The potential to capture data and turn it into new compelling services is only limited by the imagination. Distributed ledger technologies have the potential to transform how business transacts and augmented, mixed and virtual realities will blur the borders between the physical and virtual worlds. Disruptive technologies will redefine the value chain in many industries so all organizations must innovate to ensure future prosperity.
Our transformation services
Agile and DevOps are essential elements of business transformation. With technology performing a critical role in business success, software delivery must be a process not an event. By using microservices, an organisation can implement new business capabilities while evolving its technology stack. But successful platform engineering is about much more than software – it’s about people and building the right service culture.
In the digital age, data emerges as the new universal currency. All organisations must ingest, store and manage a growing volume of data that is often complex and unstructured. Good data engineering is essential to align the data strategy with the business strategy. But good data governance is also crucial to ensure that data is fit for purpose and consumed in accordance with relevant data protection principles.
Regulatory, risk & compliance services
In many sectors, regulatory compliance increases the cost of doing business and can be a barrier to success. Many organisations need to collate, manage and analyse a growing number of complex data sets to meet regulatory compliance requirements and to mitigate risk. Automation can help reduce the cost of regulatory compliance, mitigate operational risk and ensure business continuity.
Cloud makes computing more accessible and democratic. By moving processing to the cloud, organisations can reduce costs, become more agile and efficient. But cloud also enables organisations to innovate, for example to implement agile development and real-time technology. As cloud becomes mainstream all organizations need a cloud strategy to remain modern, customer-centric and relevant.