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MAPFRE harnesses AI to boost developer productivity
50% Time Saved
Gen AI chatbot halves search time, letting developers focus more on coding.
Global Developer Enablement
2,000+ developers access 60,000 APIs across 25 countries to ensure consistent tech usage.
Strategic AI Breakthrough
Built in 4 months, the chatbot was hailed as a "greatest innovation" at the AWS Summit.
"GFT built MAPFRE a practical Gen AI solution in just a few months. Now our developers can browse a massive technical library in seconds and technical tools can be browsed, evaluated and compared."
Challenge
MAPFRE is a multinational insurance company and the biggest insurer in Spain. The company has grown organically and by acquisition to become a global force across all types of insurance. Like all financial services, insurance depends increasingly on technology, not just for processing but as a manifestation of brand, values and operational standards.
With around 2,000 technologists around the world, it is crucial that MAPFRE builds quality software to consistent standards. All developers must access a broad range of documents, catalogs and APIs covering the entire spectrum of its business. This content comprised over 10,000 documents in many formats from diverse sources and it is being constantly updated. Searching for the right content is time consuming, tiresome and error prone. This is particularly true when new joiners, freelancers or partners require access to documents and are unfamiliar with the setup and systems.
MAPFRE sought a technical solution and could see how AI could help collate, sort and search the vast volumes of content involved. With the right approach, a digital assistant could reduce the time developers spent searching for content and improve the accuracy of results. With less time spent searching, developers would become more focused, motivated and productive.
A chatbot would also deliver strategic value as new acquisitions or additions could be more easily integrated with the MAPFRE technology strategy and service portfolio. All MAPFRE developers across multiple geographies would be sure they were accessing the right content and tools. In practice, developers could adopt a systematic approach to fragmented technology that has evolved over many years.
MAPFRE is strategically committed to AWS cloud and is a long-standing GFT client. The company asked GFT to design and build a chatbot as part of a new AI reference architecture. Developers would then be able to harness the power of AI to select the most appropriate technology to suit each business case. As an experienced AWS partner, GFT had already developed several successful chatbots for multiple industry applications.
"As a multinational company we must ensure that all MAPFRE projects use the right technology and tools. With a large technical library our developers needed a chatbot to reduce searching time, improve the accuracy of results and maintain best practice methods."
Engagement
A GFT team of eight cloud specialists initiated a project to build a solution using AWS tooling throughout. Generative AI running on AWS is the beating heart of the new platform. As proven technology, these tools offer the security, scale and privacy that are critical to the project’s enduring success and strategic potential.
To encourage uptake and ensure a good user experience, the new chatbot would need to be intuitive to understand, use natural language and be conversational. Although it would potentially search thousands of sources, the chatbot must also integrate seamlessly with the existing technology "marketplace" portal and synchronize in real time with the latest content.
GFT built the chatbot from scratch in just four months and the entire content of the marketplace is available through the chatbot. Users can use Gen AI to search a comprehensive library of over 60,000 APIs from 25 countries that perform a range of critical functions, from product support to systems integration. All APIs can be browsed and evaluated against user criteria to ensure a consistent approach to technology across the company.
"We are delighted to have helped MAPFRE kickstart its AI journey with a practical solution that can grow with the business. It was also a great honor for GFT to see the chatbot showcased as one of the “greatest innovations” at the AWS summit."
Benefit
Developers around the world have easy access to the entire suite of MAPFRE tech tools and supporting literature showing how to use them. As well as offering access to the latest technical tools, the chatbot champions a best practice approach to development and encourages developers to explore, learn and collaborate. Most importantly, all the content is secure and access is strictly controlled – there is a full audit trail of who is accessing the system, where and why.
The chatbot offers a real-time window into the technical heart of MAPFRE. All relevant parties can access the information they need and consider the options available. This minimizes the risk of architectural errors and simplifies the selection of internal APIs and other technical tools. Just as importantly, all MAPFRE developers have access to the same information and can progress in harmony.
As a natural language solution, the chatbot empowers users to browse, evaluate and compare solutions in a secure environment. Developers are assured that they are using the latest versions of software and supporting components. The chatbot has cut searching time in half.
The new MAPFRE chatbot was showcased as one of the "greatest innovations" at the AWS summit in June. This shows that AI has come of age and can be used safely to solve common business challenges.
"Throughout MAPFRE, technology is about much more than processing – it is the beating heart of our business and brand. With the new chatbot we can standardize technical projects across products, sectors and geographies."
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Success Story
MAPFRE harnesses AI to boost developer productivity
