Transformation of claims settlement business

Groep P&V implements a digital claims settlement platform to set a new standard in customer care
As a major Belgium insurer, Groep P&V wished to implement a new core platform that supported local needs and languages – initially French and Dutch.
The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction.
A smiling customer service representative wearing a headset, symbolising the transformation of claims settlement processes through digital solutions.
As major Belgium insurer, Groep P&V wished to implement a new core platform that supported local needs and languages, initially French and Dutch. The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction.

Productivity increase

Efficiency

Process optimization

Logo of Groupe P&V Groep featuring dynamic orange, red, and purple elements alongside blue text.
Discover Groupe P&V Groep's comprehensive insurance solutions with their vibrant logo featuring dynamic orange, red, and purple elements and blue text. Visit GFT for more information on the wide range of services offered by Groupe P&V Groep.
Client
Groupe P&V Groep
Groupe P&V Groep is a cooperative insurance group in Belgium. With a multi-brand and multi-channel sales strategy, the group provides insurance to individuals, businesses and institutions. The group is committed to digitalization and has embarked on end-to-end transformation of its current IT capabilities.

Challenge

Challenge

Transform the claims settlement business to make it more customer-centric and future-ready

Engagement

Engagement

Rethink business processes and harness modern technology to deliver better outcomes

Benefit

Benefit

Happier customers, more productive employees

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    Transformation of claims settlement business

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Insurance

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