- Explore our industry expertise
- Success stories
- Transformation of claims settlement business
Transformation of claims settlement business
Groep P&V implements a digital claims settlement platform to set a new standard in customer care
As a major Belgium insurer, Groep P&V wished to implement a new core platform that supported local needs and languages – initially French and Dutch.
The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction.
The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction.
Productivity increase
30% increase in productivity
Efficiency
Efficient end-to-end digital claims settlement
Process optimization
Customer-centric process
Groupe P&V Groep is a cooperative insurance group in Belgium. With a multi-brand and multi-channel sales strategy, the group provides insurance to individuals, businesses and institutions. The group is committed to digitalization and has embarked on end-to-end transformation of its current IT capabilities.
Challenge
Challenge
Transform the claims settlement business to make it more customer-centric and future-ready
- As a major Belgium insurer, Groep P&V wished to implement a new core platform that supported local needs and languages – initially French and Dutch.
- The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction
- The right strategic solution must also provide a foundation for further growth and insulate the business from changes in technology
Engagement
Engagement
Rethink business processes and harness modern technology to deliver better outcomes
GFT was engaged to:
- Survey all relevant business processes and make strategic recommendations to improve claims processing workflow
- Design a program implementation roadmap for claims processing
- Develop a comprehensive product and system architecture
- Incorporate new agile methods into the claim delivery process
Benefit
Benefit
Happier customers, more productive employees
- As a fully digitalized business, Groep P&V has increased productivity by 30%.
- Employees are more engaged and empowered to be more proactive.
- The claims management system is simpler and more intuitive for staff, brokers and agents.
- A highly automated claims management system allows staff to focus on the business rather than administration, improving overall customer satisfaction.
- Project recognized by Guidewire and Groep P&V at the Guidewire Analyst Day 2017
Download – just one click away
-
Success story
Transformation of claims settlement business
Message Jacynthe Vachon
Message *
Please complete the mandatory fields
The Controller of the personal data is GFT Group. The data entered in the form will be processed to maintain contact and analyse interest in our materials. You can withdraw any consent given at any time. For additional information or to exercise your rights, visit the privacy notice:
Message sent
Thanks! The GFT team will get back to you soon.
I would like to be contacted by GFT local marketing for opportunities via email.
We appreciate your interest and look forward to assisting you. Have a great day!
Form error
Oops, something went wrong.
Form submission error
We are sorry, something went wrong. Please try again later.
Your expert | Insurance
Jacynthe Vachon
VP-Guidewire Strategic Development