Insurance

Expertise and solutions in insurance

The reality of how people communicate, interact with one another and use products and services has changed radically. New consumer behaviours mean that insurance companies have to be proactive and offer solutions that enhance the customer experience by paving the way for integrated, omnichannel relationships.

As well as responding to new demands, insurance companies must continually offer new products and services with working processes that are designed to enhance both efficiency and flexibility.

From strategy to delivery, GFT provides consulting services in business and IT architecture, specialised insurance services and leading major transformation projects focusing on one critical goal: ensure that any IT or business project creates value for the organisation.

Our team specialises in property, casualty and life & health insurance. They understand the needs and the stakes of the insurance world. This enables us to propose efficient solutions with the best value for the organisation and to be operational as soon as we start working on the project.

Claims management

As a systems integrator and in partnership with Guidewire, a leading player in this area, we supply a range of solutions focused on claims management.

Customer centricity

Solutions for the insurance market for the customer-centric management of interaction processes with customers and prospects.

Digital channels

We provide omni-channel enablement solutions that ensure customers interact with the company in an intuitive and engaging way.

IT efficiency

We help IT departments rethink existing processes, improving operational efficiency and reducing mainframe workloads.

Business development

Multi-channel approach

Companies need to manage interaction processes through different channels with customers and partners in an integrated way.

Critical factor

Claims management: a critical process

For an insurance company, managing a claim is the most critical factor in their interaction with the customer. For this reason, we have developed applications that help customers manage the opening of claims and follow the management process.

unstandardised Interaction

Digital transformation

Customers want to interact with the company when it suits them best, in an intuitive and involving way, using their preferred device. This should also depend on the actual timing and it’s not always a linear process.

The digitalisation of the insurance industry is taking place in two fronts. On the customer-facing side, it supports more personalised insurance products and enables new, faster and more convenient interaction channels. On the operational side, optimised and automated processes deliver efficiency improvements.”

Umberto Zanchi Insurance Client Unit Director

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Reliability

The sector specialist

GFT is the sector specialist when it comes to reliable and innovative IT solutions for the insurance sector – with services spanning consulting, technology and application management for a broad range of use cases.

Expertise

Deep technological expertise and insurance knowledge

GFT consists of insurance experts who offer a new way to support insurers in their growth challenges and digital transformations in order to propel them into the future.

Solidity

A global player

GFT stands for technological expertise, innovative strength and outstanding quality for over 25 years. Our global team works with the world’s leading financial services institutions.

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Insurance

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Success Story

HDI leverages Big Data for effective and timely fraud detection

Fraudulent claims are a major concern for insurance companies. Yet timely detection of attempted fraud has remained challenging. Taking advantage of GFT’s experience in Big Data technologies and financial services, HDI Assicurazioni implemented an award-winning solution that enables customer service agents to detect potentially fraudulent claims at the time they are filed

Success Story

Improving customer service in insurance with AI and chatbots

Expert technology consultancy covering ideation, exploration and integration phases for a major global insurance company wanting to leverage artificial intelligence and cognitive technologies to bring customer service (...)