Implementation of Digital Onboarding for Mobile Application
Smart digital solution transforms customer experience and reduces costs
A smart digital solution transforms customer experience and reduces costs, completed by 2 FTEs in 5 months.
Efficiency
Cost savings in IT and operations
Time factor
Project delivered in 5 months by 2 GFT FTEs
Usability
Project delivered in 5 months by 2 GFT FTEs
Challenge
Deliver digital onboarding for the bank’s global mobile application
- Enabled the use of high-quality/high-volume images to support digital onboarding
- Use of visual recognition algorithms and artificial intelligence to improve image parameters, including brightness, focus, noise reduction and smearing
- Delivery of a solution that facilitates the efficient management of high volumes in short packages to support mobile applications
- Built on a “future-proof” componentized architecture that can be reused
Engagement
A strategic project spanning WebAssembly, visual analysis, user experience evaluation and advanced technologies
- A hands-on approach including, on-site UX/UI workshop, visual analysis of images, user experience evaluation and user interface mock-up to improve customer navigation.
- Extensive use of state-of-the-art technologies: WebAssembly, to reduce the code packages and accelerate the speed of the mobile component; artificial vision algorithms based on OpenCV to improve images; web components to facilitate code reuse
- Adopting OpenCV as a proven technology, sophisticated algorithms enable continual fine tuning of images, including brightness evaluation and adjustment, ratio assessment and a normalized scoring system to control image quality
- An optimized application with a code size of less than 2 MB compiled through WebAssembly
- Processing large and increasing volumes of high-quality images within a web component in Polymer
Benefit
A cost-effective, streamlined onboarding process that improves the user experience
- The new solution supports the bank’s reputation at the forefront of digital innovation
- Customer onboarding is simplified, the user experience transformed, and the bank can onboard more customers, improving overall user experience and customer satisfaction through faster image capture (less than 1 sec)
- Processing costs are reduced through increased automation and the new solution is integrated into the Polymer and LitElement web component framework of the bank
