• parkoneer boosts service effectiveness with GenAI

parkoneer boosts service effectiveness with GenAI

Chatbot answers over 70% of first-level support queries
Chatbots are an essential customer touchpoint that can reduce the burden of routine support, boost engagement and enhance satisfaction. By harnessing the power of GenAI, parkoneer slashed its first-level support workload and delivered quality 24/7 support in natural language.
The image shows a close-up of hands using a tablet, with one hand tapping on the screen. The tablet is lying on a surface and the background is slightly blurred, suggesting an interior space. The focus is on the interaction with the tablet.
The image shows a close-up of hands using a tablet, with one hand tapping on the screen. The tablet is lying on a surface and the background is slightly blurred, suggesting an interior space. The focus is on the interaction with the tablet.

70-80% of first-level queries answered

Instant 24/7 support

parkoneer spared of need for capital investment

Client
Scheidt & Bachmann
The family-owned company Scheidt & Bachmann was founded in 1872 and is currently managed by Dr.-Ing. Norbert Miller, the fifth generation of the family to do so. As a group, Scheidt & Bachmann moves millions of people on all continents every day with its system solutions for intelligent mobility. parkoneer is another building block in the creation of a mobile world and is part of Scheidt & Bachmann Parking Solutions – a global leader in smart parking and a provider of forward-looking parking management solutions for decades. With parkoneer, Scheidt & Bachmann offers a tailor-made solution for access control, management and the dynamisation of private parking spaces.

Challenge

Challenge
Stephan Krahwinkel
Head of Marketing and project manager of the AI initiative
parkoneer

Engagement

Engagement
Stephan Krahwinkel
Head of Marketing and project manager of the AI initiative
parkoneer

Benefit

Benefit
 This screenshot showcases a conversation guiding users on adding new employees, featuring text instructions and a helpful video tutorial. Enhance your digital solutions with GFT's innovative technologies.
This screenshot showcases a conversation guiding users on adding new employees, featuring text instructions and a helpful video tutorial. Enhance your digital solutions with GFT's innovative technologies.

Parkoneer chatbot

Daniel Jungbluth
Chief Technology Officer
Scheidt & Bachmann Parking Solutions GmbH

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  • Success story

    parkoneer boosts service effectiveness with GenAI

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