Resilience Reimagined: Insights from the 2025 Financial Digital Intelligence Report

Legacy infrastructure drives risk
Nearly 30% of IT incidents in UK banks stem from outdated legacy systems. These systems are costly to maintain, resistant to automation, and increase vulnerability to outages and disruptions.

Confidence VS reality gap
While 96% of IT leaders believe their organisations are well-prepared for outages, 95% of UK banks experienced IT disruptions last year, with average outages lasting 85 minutes. This gap highlights a need for more holistic resilience strategies.

Modernisation and automation are critical
Moving beyond patchwork solutions, banks must accelerate modernisation of core systems and automate both operational and recovery processes. This approach helps manage regulatory complexity, reduces manual errors, and supports sustainable operational resilience.

AI and data-driven resilience
Emerging technologies like AI can enhance predictive detection, automated incident response, and operational agility. However, AI governance and cross-functional collaboration are essential to safely integrate these capabilities.