Mobile development, multichannel, omnichannel, call centres, interactive voice response systems, social networks, collaboration platforms – the list of new realities that insurers must deal with are extensive. This forces them to rethink their business model to include this digital evolution, which is transforming product distribution, improving after-sales service and facilitating transactions with partners. It is an increasingly important driver of growth that can significantly lower organizations’ operating costs.
At GFT, digital transformation is one of our specialties. We are experts in designing and implementing major initiatives aiming to modernise insurance systems and integrate all digital channels into our clients’ business model.
Furthermore, based on each customer’s enterprise architecture and its associated business needs, GFT’s professionals design and implement pragmatic and forward-thinking solutions within constraints such as scope, budget, deadlines and capacity.