Leverage artificial intelligence for improved customer care and convenience
- A major global insurance company identified customer convenience and customer care automation as areas in which artificial intelligence and cognitive technologies offered good potential for quick wins that would support its business model
- The company required outside help to explore and review technologically feasible solutions and strategies, as well as to analyse which business processes were most amenable to leverage via AI technologies
- The company lacked the skills to address the implementation, integration and knowledge transfer required to achieve their AI goals