parkoneer boosts service effectiveness with GenAI

Chatbot answers over 70% of first-level support queries
Chatbots are an essential customer touchpoint that can reduce the burden of routine support, boost engagement and enhance satisfaction. By harnessing the power of GenAI, parkoneer slashed its first-level support workload and delivered quality 24/7 support in natural language.
Projektdescription about how parkoneer boosts service effectiveness with Gen AI
The image shows a close-up of hands using a tablet, with one hand tapping on the screen. The tablet is lying on a surface and the background is slightly blurred, suggesting an interior space. The focus is on the interaction with the tablet.

70-80% of first-level queries answered

Instant 24/7 support

parkoneer spared of need for capital investment

Logo of Parkoneer featuring a stylised yellow cloud with the letter "P" and grey text.
Discover Parkoneer's innovative parking solutions through their logo featuring a stylised yellow cloud with the letter "P" and grey text. Visit GFT for detailed information on Parkoneer's advanced parking technology and services.
Client
Scheidt & Bachmann
The family-owned company Scheidt & Bachmann was founded in 1872 and is currently managed by Dr.-Ing. Norbert Miller, the fifth generation of the family to do so. As a group, Scheidt & Bachmann moves millions of people on all continents every day with its system solutions for intelligent mobility. parkoneer is another building block in the creation of a mobile world and is part of Scheidt & Bachmann Parking Solutions – a global leader in smart parking and a provider of forward-looking parking management solutions for decades. With parkoneer, Scheidt & Bachmann offers a tailor-made solution for access control, management and the dynamisation of private parking spaces.

Challenge

Challenge
Stephan Krahwinkel
Head of Marketing and project manager of the AI initiative
parkoneer
Logo of Parkoneer featuring a stylised yellow cloud with the letter "P" and grey text.
Discover Parkoneer's innovative parking solutions through their logo featuring a stylised yellow cloud with the letter "P" and grey text. Visit GFT for detailed information on Parkoneer's advanced parking technology and services.

Engagement

Engagement
Stephan Krahwinkel
Head of Marketing and project manager of the AI initiative
parkoneer
Logo of Parkoneer featuring a stylised yellow cloud with the letter "P" and grey text.
Discover Parkoneer's innovative parking solutions through their logo featuring a stylised yellow cloud with the letter "P" and grey text. Visit GFT for detailed information on Parkoneer's advanced parking technology and services.

Benefit

Benefit
Screenshot of Parkoneer's smart assistant chat interface displaying a conversation about how to add new employees, with text instructions and a video tutorial.
This screenshot showcases a conversation guiding users on adding new employees, featuring text instructions and a helpful video tutorial. Enhance your digital solutions with GFT's innovative technologies.

Parkoneer chatbot

Daniel Jungbluth
Chief Technology Officer
Scheidt & Bachmann Parking Solutions GmbH
Logo of Scheidt & Bachmann featuring a colourful gradient triangle.
Discover Scheidt & Bachmann's advanced technology solutions through their logo featuring a vibrant gradient triangle. Visit GFT for detailed information on Scheidt & Bachmann's innovative transportation and parking management systems.

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    parkoneer boosts service effectiveness with GenAI

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