Personalized insurance to boost customer experience
Rethinking insurance as a digital service
A groundbreaking approach to insurance which removes the traditional barriers that annoy customers: rigid products, complicated procedures for changes and termination, unfamiliar language and a poor customer experience.
Faster
70% reduction in time to market for new products
Flexible
Greater customer satisfaction
Up to date
Flexible and modular policies
Partner
Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. It combines digital, core, analytics, and AI to deliver its platform as a cloud service. More than 450 insurers run on Guidewire.
Challenge
Challenge
Combine fully digital and customisable insurance policies with a great customer experience
- A groundbreaking approach to insurance which removes the traditional barriers that annoy customers: rigid products, complicated procedures for changes and termination, unfamiliar language and a poor customer experience
- Launch of a new digital channel offering a highly configurable product and paperless management
- Fully digitized processes for policy subscription, underwriting and management
Engagement
Engagement
Implementation of the Guidewire Insurance Platform
- Implementation of the complete Guidewire Insurance Platform for policies, billing and claims
- Key differentiating assets leveraged: integrated group components for digital signature, instant payments and document template, Guidewire ADP accelerator
- Full digitalization of processes: Agents can subscribe to a new policy in a matter of minutes using a totally paperless process, thanks to digital signatures and payments
- Policy underwriting and management processes are now flexible, easy to understand and monthly based.
- As a flagship digital service, it offers choice: Subscription is straightforward, changes can be made quickly, it offers multiple options, and it is easy to close
- Communications reimagined: A digital and mobile-first approach means simplified language and infographics have replaced complex text, while paper remains just an option
Benefit
Benefit
Greater customer satisfaction and increased business agility
- Flexible and modular policies are user-friendly and empower customers to tailor insurance protection to their personal needs while reducing the time required to buy a policy
- Simplicity is all around, right from the beginning.
- Leveraging agile methods and starting from a greenfield removed technical barriers and enabled a fresh approach to process and product design, while keeping the customer at the center of everything
- 70% reduction in time to market for new products (from months to weeks) enabling greater business agility and responsiveness to market changes
- Winner of Guidewire Innovation Award
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Success story
Personalized insurance to boost customer experience
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Your expert | Insurance
Jacynthe Vachon
VP-Guidewire Strategic Development
