Insurance companies all over the world are facing an increased number of claims in a variety of different forms. Many are still using ageing, inflexible claim and policy systems to run their core business processes. Enhancing the customer experience through a simplified claims management process is a challenge faced by many international insurance companies. Working alongside EY, GFT built a single multi-role application to cover the entire process, also improving data quality and tightening anti-fraud detection for this leading international insurer.
The challenge
Implementation of a single multi-role claims management application
- A leading international insurance group operating in the Italian general insurance market decided to introduce a uniform application for claims management
- Collaboration between EY and GFT. EY (primary contractor) provided consultancy services while GFT was asked to manage technical implementation
The engagement
Agile project management and smart sourcing
- Manage all technical aspects relating to the project: overall design, planning, integration, configuration and data migration
- Large project team (>20 FTEs), combining on-site and offshore resources (75% on site)
- Team using agile methods with several other key players: business analysts, business experts, other IT teams provided by the client, Guidewire professional services
- Project scheduled to last 18 months
The benefit
Enhanced customer experience through simplified claims process
- A single multi-role application covering the entire process
- Improved data quality and availability for enhanced evaluation, analysis and anti-fraud detection
- Increased business agility with better capabilities to maintain processes, roles and rules
- Support for the digital transformation process with a service-ready backend
