SSQ Financial Group – Transformation of core insurance systems

Core systems modernisation for a major insurance and investment group

One of the world’s foremost financial co-ops, SSQ Financial Group wished to:

• Review business processes, modernise and eliminate legacy dependency
• Boost operational efficiency and reduce claims handling time  
• Implement the Guidewire Insurance Suite as a strategic solution

An extensive business transformation

GFT was engaged at the outset of the project to develop a strategic master plan for the transformation then to manage the subsequent projects, including:

• Implementation of the Guidewire Insurance Suite, including: PolicyCenter, ClaimCenter, BillingCenter and Client Data Management.
• Implementation of Guidewire Portals
• Migration of all legacy systems data on to the new core platform with no interruption to business as usual
• Plan and implement upgrades to the Guidewire Insurance Suite: PolicyCenter, ClaimCenter, BillingCenter and Client Data Management

A new, modern platform supporting digital business

• Ability to handle more claims in a shorter period using fewer agents
• Greater flexibility in adjusting rates for insurance products
• Reduced time-to-market to roll out new products
• Improved customer service and cost efficiency with a new digital channel
• Increased SSQ’s first call resolution rate since the agents are now able to answer the clients’ request without transferring the call
• Improved operational efficiency and reduced handling times have resulted in higher customer satisfaction