• Transformation of claims settlement business

Transformation of claims settlement business

Groep P&V implements a digital claims settlement platform to set a new standard in customer care
As a major Belgium insurer, Groep P&V wished to implement a new core platform that supported local needs and languages – initially French and Dutch.
The digital transformation had clear objectives to boost overall productivity, streamline business processes and improve customer satisfaction.
Transformation of claims settlement business<br/>
Transformation of claims settlement business

Productivity increase

Efficiency

Process optimization

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Client
Groupe P&V Groep
Groupe P&V Groep is a cooperative insurance group in Belgium. With a multi-brand and multi-channel sales strategy, the group provides insurance to individuals, businesses and institutions. The group is committed to digitalization and has embarked on end-to-end transformation of its current IT capabilities.

Challenge

Challenge

Transform the claims settlement business to make it more customer-centric and future-ready

Engagement

Engagement

Rethink business processes and harness modern technology to deliver better outcomes

Benefit

Benefit

Happier customers, more productive employees

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  • Success story

    Transformation of claims settlement business

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Your expert | Insurance
Jérôme Isabelle
Strategy and Expertise Director
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